No returns will be offered on Items that have been delivered without any damages or defects.
If the product is wrongfully delivered or has a genuine quality/manufacturing defect, then we are open to extending full refund or re-fulfilling your order against the return of the product subject to the fact of such defect being established.
To report damage in transit please get in touch with our customer care within 24 hours of delivery.
Our customer care team will look into the issue and revert back within 24 working hours.
Refunds will be made
(i) within 5-7 working days from the date of receipt of returned goods if the order is already shipped.
(ii) within 5-7 working days from the date of cancellation of the order if the order is not yet shipped.
No refunds would be given if the customer has provided wrong or incomplete shipping address, there are X failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
All costs of return shipping need to be borne by the purchaser (Unless the item received is defective).
If you have to cancel an order, please do so within 24 hours of placing the order. It is NOT possible to cancel part of your order. We recommend you cancel the entire order and re-purchase required quantity to simplify the transaction.
All cancellations are subject to a cancellation charge/ transaction charge of 2.5% of your total order value.
Your receipt of an electronic or another form of order confirmation does not signify our final acceptance of your order and https://www.justprintframe.com/ reserves the right at any time after the receipt of your order to accept or decline your order for any reason.